Return Policy Page

1. Return type

There are two kinds of return with reason and return without reason.

1. Reasons for the buyer to return the product include but are not limited to the following:

1) Product damage: including but not limited to product damage, incompleteness, unusability, scratches or blemishes on the appearance of the product during transportation.

2) The wrong or under-delivered products.

3) The description does not match: The product actually received by the buyer does not match the product description.

4) Failure to fully disclose product information before sale: including but not limited to product defects, color difference, size, applicable crowd, shelf life, place of origin, material, etc.

5) Commodity quality problem: the situation that the product cannot be used due to its own problems.

6) Other items that do not comply with Wal-Mart's relevant regulations: including but not limited to merchants failing to provide valid purchase vouchers; Wal-Mart and other prohibited and restricted items

2. The buyer's unreasonable return is mainly due to the buyer's own reasons, including but not limited to personal subjective reasons such as regret buying, personal preference, etc. The premise is that it will not affect the secondary sales, unopened, unused, well packaged and in good condition; all attached accessories, gifts, receipts and the unique identification code of the merchant remain unchanged.

2. Return period

Different return reasons give different time limits. Special circumstances can be operated according to the time limit agreed by both parties.

1. Reasonable return time limit:

1) Damaged goods: Request a return within 3 days from the date of confirmation of receipt of the goods

2) Wrong or undersent delivery: Request a return within 3 days from the date of confirmation of receipt

3) The description does not match: Request a return within 15 days from the date of confirmation of receipt

4) Insufficient information disclosure: Request to return the goods within 15 days from the date of confirmation of receipt

5) Product quality problems: Request a return within 15 days from the date of confirmation of receipt of the product

6) Other product problems: Request a return within 7 days from the date of confirmation of receipt of the product

2. No reason to return time limit: request to return within 7 days from the date of confirmation of receipt of the product

3. Basis for returns

The problem caused by the return of the goods for any reason shall be resolved through negotiation between the buyer and the seller; if the buyer and the seller cannot reach an agreement, they can submit it to the customer service of the Walmart platform according to the following rules:

1. Damaged or under-delivered items: The status of the item must be confirmed when signing in person. The consignee must confirm the status of the item on the spot when signing for receipt, and ask the carrier to indicate the status of the item when signing for receipt.

2. Inconsistent product descriptions: When shipping, the items that can be inspected immediately shall be based on the same surface (that is, the naked eye or simple calculation at the time of delivery, and the items that can be inspected immediately should be based on the same surface immediately (that is, the naked eye or simple measurement) Items inspected by tools can confirm that the received goods are in good condition on the surface and consistent with the pictures or text descriptions of the items. The scope of judgment of surface consistency includes but is not limited to the shape, size, weight, color, model, and degree of newness of the goods), namely Carefully check the status of the goods before signing in front of the courier. If there is any problem, please refuse to sign and ask for a return, or take a photo on the spot and ask the courier to sign and agree. The consignee needs to confirm the status of the goods when signing. Or the carrier The condition of the item should be noted on the receipt. The scope of evidence collection includes but is not limited to:

1) A photo of the outer package with the logistics sheet, open the package, and attach a photo of the actual product and product details.

2) The state when the package is opened, the state of the package, and the corresponding quantity.

3) There are details of the damaged item.

4) Date of evidence collection.

For items that cannot be accepted immediately (unrecognizable by the naked eye, it is difficult to judge), the consignee will complete the acceptance within three days after signing for receipt, and provide the acceptance certificate to Walmart customer service (if a return agreement cannot be reached with the seller). The ocean terminal customer service will ask the seller to provide the manufacturer's distribution certificate, product qualification certificate, commercial invoice, inspection certificate and other supporting documents, and decide whether to allow the return according to the seller's description of the item and the actual item received.

3. Product quality problems: If the quality of the goods received by the consignee has problems and cannot be judged from the appearance, Walmart has the right to require the seller to provide a complete chain of purchase certificates, complete logistics information, brand authorization, product qualification certificates, or business registration . Certificates and other documents that are sufficient to prove that there is no problem with the quality of the goods sold. After the seller has issued some or all of the above-mentioned supporting documents and has been inspected by Wal-Mart, if the buyer still raises quality problems, the buyer should issue the inspection certificate issued by the General Administration of Quality Supervision, Inspection and Quarantine or the corresponding brand maintenance center for inspection or identification of the items on the spot. After that, a written test certificate with official seal will be issued. If the seller fails to provide supporting documents or the buyer issues a test certificate, Walmart has the right to decide to cancel the transaction and return the product; the reason for the return is unknown.

4. Return process

The manufacturer needs to provide the return address within 3 working days after agreeing to return the product. If you have special requirements for express delivery, please be sure to communicate with the buyer. Refunds will be made after the manufacturer receives the returned merchandise from the buyer. If the product cannot be returned or lost due to the wrong address provided by the manufacturer, the loss shall be borne by the manufacturer.

5. Freight issues

The basic principle of return shipping is "whoever is at fault is responsible". According to the reason of return:

1. Reasonable return: The shipping cost of the return shall be borne by the manufacturer.

2. Unreasonable return: The shipping fee and customs declaration fee incurred by the returned product need to be borne by the buyer, unless the buyer and the seller have an agreement before the sale or the merchant has stated in the page information.

6. Return situation

For returns that have nothing to do with the product itself (damage, quality problems, genuine product problems), the returned product status must include but not limited to the following: does not affect secondary sales, product packaging is intact, unopened, unused, and all accessories attached to the product Accessories or gifts or anti-counterfeiting codes, etc., are kept intact.

7. Other applicable terms

These return rules apply to all products sold by Walmart merchants, but buyers can choose to apply local return rules at the same time when they purchase products that are marked as supporting local returns. During the return process, if other disputes arise, you can refer to the ocean terminal dispute handling rules and seek help from ocean terminal customer service.